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Furniture, home appliances, etc.

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California regulations

Debris Box Billing and Service Guidelines

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Milpitas Sanitation

Frequently Asked Questions

FAQs

Have any questions related to your specific needs?

I have a missed pickup, what do I do?

We apologize for the inconvenience caused by the missed pickup. These incidents can occur due to various unforeseen factors, such as mechanical issues with the truck or adverse weather conditions. Typically, missed pickups are resolved within a week, allowing you to set your cart out on the next scheduled pickup day. Please log into your account at https://www.milpitassanitation.com/ and submit a Missed Pickup Request under Service Requests for assistance. You may also call us directly at 408-988-4500 or email us at [email protected] and we will be happy to assist you.

What is the holiday schedule?

To view the holiday schedule for your local area, please visit our website's designated page at our website https://www.milpitassanitation.com/. This page provides comprehensive information on holidays observed in your area, ensuring that you stay informed about any service schedule changes during these periods. If you have any further questions or need assistance, feel free to contact us through our website or by phone at 408-988-4500. We also highly recommend downloading the Waste Connections app in the Apple and Google Play app stores. There you will be able to view Holiday scheduling, your general service scheduling and use the Wizard to find out how to dispose of specific materials.

How do I pay my bill?

We offer various convenient payment options for our customers. You can easily manage your account and make payments by logging in to your account portal at https://myaccount.wcicustomer.com/ You may also pay with a debit or credit card directly over the phone by calling 408-988-4500 and customer service will be happy to assist you. If you would like to mail a check, please reference your mailed bill for further instructions.

Can I throw away batteries in the garbage?

Place A, AA, AAA, C, D & 9-volt batteries inside a clear plastic zipper-lock style bag. Tape terminals on lithium and 9-volt batteries. (No car batteries allowed.) Place on top of your blue recyclables split cart for pick up on your collection day.

How can I rent a dumpster?

To request debris bin service, please visit https://www.milpitassanitation.com/ and fill out a Debris Box Service application under Service Forms. A form must be filled out. You may also call us directly at 408-988-4500 or email us at [email protected] and we will be happy to assist you with any questions you may have.

Is there a senior discount?

A senior discount is provided to all Milpitas Residents 62 or older. An application is required and may be filled out at https://www.milpitassanitation.com/ under Single Family Service-Service Forms. Please be advised of the following: • The applicant must be 62 years of age or older and must reside at the service address. (Verification of identity may be a California driver’s license or State of California Identification Card.) • The account must be in the applicant’s name. • The applicant must produce no more than 64-gallons of garbage per week. Please contact our customer service team directly at 408-988-4500 between the hours of 8am-5pm for assistance.

Why is my first bill more than the monthly charge quoted to me?

Your initial bill may include additional charges such as delivery fees, which are typically incurred upfront. These fees cover the initial setup and delivery of services, ensuring a smooth start to your service plan. If you require further clarification or details regarding the breakdown of charges on your first bill, please do not hesitate to contact us through our website our website https://www.milpitassanitation.com/ or by phone 408-988-4500 for more information.

Can I throw tires and appliances away in roll-off?

Both tires and appliances are accepted for disposal in our roll-off containers. However, it's important to note that there are additional charges associated with disposing of these items. Please visit Debris Box and Compactor - Milpitas Sanitation for pricing and guidelines or contact us at 408-988-4500 for details regarding the applicable fees and proper disposal procedures.

Do we provide Construction Recycle Service?

For detailed information on our Construction Recycling Services, please don't hesitate to contact us through our website our website https://www.milpitassanitation.com/ or by phone 408-988-4500. Our dedicated team is eager to assist you in implementing sustainable waste management practices for your construction projects.

Can I set the roll-off in the street in front of my house?

To ensure compliance with local regulations, many of our service areas necessitate permits for placing roll-offs on public streets. We encourage you to contact us via phone at 408-988-4500 to determine the specific requirements for your area. Our team is readily available to assist you in obtaining the necessary permits and facilitating a smooth roll-off placement process.

Why cant I login online?

Difficulty accessing your MyAccount Portal online can stem from various reasons, including technical issues or account-specific concerns. For website technical support, please contact 844-924-2455. For other account related concerns, please reach out to us through our website https://www.milpitassanitation.com/ or by phone at 408-988-4500 and customer service will be happy to assist you.

What time should I set my trash & recycling carts out?

Service is between the hours of 6am and 6pm. Please ensure that you leave your carts out during those hours. You may also set your carts out the night before.

What is considered E-waste?

E-waste, short for electronic waste, encompasses a broad range of discarded electronic devices and appliances. This includes but is not limited to old televisions, computers, laptops, mobile phones, printers, and other electronic gadgets. Proper disposal of e-waste is crucial due to the presence of hazardous materials such as lead, mercury, and cadmium, which can harm the environment if not handled responsibly. If you have any specific inquiries about items classified as e-waste, please feel free to contact us through email at [email protected] or by phone 408-988-4500 for help with proper disposal methods. You can also visit RecycleStuff.us – Recycle Stuff: Where to Recycle and Reuse Anything in Santa Clara and San Mateo County for guidance.

Do we provide LEEDS tracking?

We do not provide LEEDS tracking.

How can I get a hold of someone in accounting?

To reach someone in our accounting department, please feel free to contact us through our website https://www.milpitassanitation.com/ or by phone at 408-988-4500. Our dedicated accounting team will be available to assist you with any inquiries or assistance you may need regarding your accounting matters.

I have another company's cans. Will you service those?

Unfortunately, we only service containers that we have provided. If you have any questions, feel free to reach out to us through email at [email protected] or phone 408-988-4500!

Can the charges for a roll-off at my home be added to my trash bill?

While roll-off services are prepaid, they are independent of our regular trash service. We do not mandate having our trash service to utilize our roll-off services. To request debris bin service, please visit https://www.milpitassanitation.com/ and fill out a Debris Box Service application under Service Forms. A form must be filled out. You may also call us directly at 408-988-4500 or email us at [email protected] and we will be happy to assist you with any questions you may have.

Why is my bill pro-rated?

Pro-rated billing occurs when charges are adjusted based on the portion of the billing period during which a service was utilized. Factors such as service initiation or changes in service plans can result in pro-rated charges on your bill. If you require further clarification or assistance regarding pro-rated billing, please don't hesitate to contact us through our website https://www.milpitassanitation.com/ or by phone at 408-988-4500. Our team is here to address any questions or concerns you may have regarding your billing statements.

What methods of payment do you accept by phone?

We accept Visa, Mastercard, American Express, and Discover for phone payments. There is no additional charge for making a payment by phone. Here's our phone number if you'd like to make a payment now - 408-988-4500.

Can my roll-off be placed in my driveway?

To determine feasibility and discuss logistics such as sizing and placement specifics, please don't hesitate to contact us through our website our website https://www.milpitassanitation.com/ or by phone 408-988-4500. Our team is readily available to provide you with detailed information and assist you in coordinating the placement of your roll-off container.

How many bags can I place out?

You may place extra bags out for service with bag tags. Bag tags are $4.27 each and can be purchased at: 1080 Walsh Ave Santa Clara CA 95050, Milpitas City Hall or at Sports Center. To inquire about charges and guidelines for setting out extra trash, please contact our Customer Service team at 408-988-4500 or email Customer Service at [email protected]. Please note that you must contact customer service directly if you need to put out 10 extra bags or more.

Who should I contact for an updated contract?

For assistance with obtaining an updated contract, please reach out to us through our website https://www.milpitassanitation.com/ or via phone at 408-988-4500. Our team will be happy to assist you promptly and ensure that you have the most current and relevant contract documentation.

Do you provide weekend service?

To inquire about weekend availability, please contact us through our website https://www.milpitassanitation.com/ or by phone at 408-988-4500. Our team will be happy to assist you in arranging the service timing that best suits your needs.

What debris is considered "construction waste"?

C&D waste is the discarded material generated from construction and/or demolition projects. Common C&D discarded materials includes concrete, wood, drywall, and other building materials. Please visit https://www.milpitas.gov/1235/Construction-Demolition-Debris for more details.

How often is recycling picked up?

Residential recycling is collected every week. Please visit Pickup Schedule - Milpitas Sanitation to enter your address and view a calendar of your service. You can also download the Waste Connections app in the Apple and Google Play app stores. There you will be able to view your service scheduling and use the Wizard to find out how to dispose of specific materials.

Someone is illegally dumping in my container, who do I contact?

Please contact your local Police Inspection Office to report any illegal dumping in your container.

Is there a military discount?

Thank you for your inquiry and for your service. We currently do not offer a military discount, but we aim to provide competitive pricing for all our customers. Your feedback is valuable, and we’ll keep it in mind for future considerations.

Do you offer bear resistant containers?

We do not offer bear proof containers.

How much time does it take to cancel service?

The process for cancelling service may vary depending on several factors and we do recommend contacting us as early as your timeline allows in order to ensure a smooth cancelation process. To initiate the cancellation process please log into your account at https://www.milpitassanitation.com/ and submit am I am Moving request under Service Requests. One of our customer service advisors will reach out within 24 hours or sooner to promptly assist with the issue. Please note that an application is required to stop service and submitting a request is not the end of the process. The application can be found at https://www.milpitassanitation.com/ Single Family Service-Service Forms. Please call us at 408-988-4500 or email us at [email protected] if you need further assistance.

What is your cancellation policy?

If you need to stop service, please log into your account at https://www.milpitassanitation.com/ and submit am I am Moving request under Service Requests. One of our customer service advisors will reach out within 24 hours or sooner to promptly assist with the issue. Please note that an application is required to stop service and submitting a request is not the end of the process. The application can be found at https://www.milpitassanitation.com/ Single Family Service-Service Forms. Please call us at 408-988-4500 or email us at [email protected] if you need further assistance.

How do I get my broken cart repaired/replaced?

To address an issue with your lost or broken garbage cart, please log into your account at https://www.milpitassanitation.com/ and submit a Broken Container Request under Service Requests. One of our customer service advisors will reach out within 24 hours or sooner to promptly assist with the issue. Please be as specific as possible when filling out the description portion and ensure you choose the correct type of cart i.e. Garbage, Recycling or Yard Waste. You may also contact our customer service team directly at 408-988-4500 between the hours of 8am-5pm. Please note that if customer requires a full cart replacement more than once per year, a charge of $106.61 will be charged. If a customer requires a service level change for cart service more than once per 12-month period, a charge of $70.46 will apply.

Do you sell containers?

No, we typically provide containers as part of our service.

I have extra trash I would like to set out tomorrow. Is there a charge for that and what are the guidelines?

Where should I set my trash carts?

Please leave the carts at the curb until we’ve emptied them. Our trucks can arrive at different times each week. Place your carts facing the street with wheels against the curb (if possible). Leave 3 feet between each cart (if possible). Do not place carts too close to parked cars, fire hydrants, low-hanging branches, and other obstacles. Do not overload your carts. The lid should close completely.

Are you still uncertain about sizing, pricing, or other details? Contact one of our professionals to get more information regarding which option is the best for you.

Call Us Today

408-988-4500